LIVE
ACCOUNT FOLLOW-UP
Personalized, customer support.
Whether automated reminders or personal one-on-one calls, FSG has the ability to set follow up reminders to maximize the communication between you and your customers.
Build a smarter team.
With Live Agents, we can coach agents in real-time with private messages. We can also monitor agent queues to balance workloads and maximize productivity. But beyond that, we can tap into metrics on the full history of an agent’s performance and instant message sessions. Our team will be working faster and smarter for you.